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FAQ

Here are some of the most frequently asked questions about our service:

Is there a free plan?

Absolutely! Enjoy our free plan with 100 document conversions per month.

Are failed requests charged?

No, only successful conversions are charged.

How are document conversions counted?
  • It's simple! On our Free plan, you can generate PDFs up to 2MB in size, with each conversion counting as 1 document.
  • On Paid plans, you enjoy unlimited PDF file sizes – convert documents of any size, where each 5MB portion counts as 1 document.
  • For example, a 7MB PDF uses 2 documents, and a 12MB PDF uses 3 documents from your monthly usage.
  • For each conversion, we return an x-pdfbolt-conversion-cost response header showing exactly how many documents were counted for that particular conversion.
Can I customize the PDF output?

Yes, you can customize the PDF with options like header, footer, and more. See the Conversion Parameters section for detailed options.

What happens if I exceed my quota?
  • By default, overage is disabled. Requests exceeding 100% of your quota will be blocked with a 403 error.
  • To avoid interruptions, you can enable overage in your admin dashboard. Extra usage will be billed at your plan's overage rates.
How do you handle data privacy?
  • By default, we do not collect sensitive parameters from requests. In the admin dashboard, you can configure which parameters to redact for privacy. Redacted parameters will not be logged or stored.
  • Save files to your S3-compatible storage for added security. If you use our S3 storage, the document will be deleted after 24 hours.
What happens if I exceed my plan's limit with the overage system enabled?
  • When the overage system is enabled, extra usage beyond your plan's limit incurs charges based on your plan's overage rate.
  • Additional usage will be billed in a separate invoice during your next subscription cycle.
Will I be notified when nearing my monthly document limit?
  • Email notifications for 90% and 100% of your usage are enabled by default.
  • You can customize these notifications in your admin dashboard settings to suit your needs.
Does PDFBolt store my credit card details?

No, we do not store your credit card information. All payments are securely handled by Stripe, our trusted payment processor.

How can I upgrade my plan?
  • Visit the "Subscription" page in your admin dashboard to upgrade.
  • Upgrades are prorated, so you only pay for the difference.
  • Additional document conversions will be immediately added to your account in proportion to your new plan.
How can I cancel my subscription?
  • Canceling your subscription is simple. Just head to the "Subscription" page in your admin dashboard.
  • No further charges will apply after cancellation.
  • Remaining document conversions stay active until the billing period ends.
Can I request custom features?

Yes, feel free to reach out – we're happy to help! Let us know your requirements, and our team will assist in exploring possibilities.

What are PDF Templates and how do they work?
  • Templates let you create reusable PDF layouts that separate design from data.
  • Send only your template ID and JSON data instead of complete HTML for each PDF.
  • Use Handlebars syntax like {{customerName}} for dynamic content.
  • Learn more in our Templates Documentation.
Do I need coding knowledge to use Templates?

Not necessarily! You can:

  • Start with ready-made templates from our professional gallery and customize them for your brand.
  • Use our visual designer with real-time preview.
  • Handlebars syntax is simple to learn – use {{variableName}} for data insertion.
Are Templates included in all plans?

Yes! Free plan includes 1 template, paid plans offer higher limits. All plans include access to our template gallery and visual designer.

Can I work on templates with my team?

Yes! Templates support team collaboration with version control, draft system, and access for all team members.

What happens to my template data during PDF generation?

Template data is not stored – it's only used for PDF generation and immediately discarded. Your data remains private and secure.

Can I modify published templates?

Yes! Edit templates to create new drafts, preview changes, and publish new versions when ready. Auto-save protects your work.

Do you support other templating engines besides Handlebars?

We currently support the Handlebars templating engine, but if you're looking for a different one, contact us at contact@pdfbolt.com and we'll consider adding engines based on user needs.


If you don't find your answer here, feel free to contact our support team through any of the following options:

  • Contact Page – fill out our form and we'll respond promptly.
  • Email – write to us at contact@pdfbolt.com.
  • Live Chat – connect with us on our landing page.

We'll get back to you as soon as possible to ensure you have all the assistance you need!